Safeco is still contracted with Wildfire Defense Systems, Inc. to provide wildfire response in 14 other states. The Chloeta contract is a pilot program currently being offered only in California. Chloeta and local firefighting resources work together to determine which wildfire events should trigger a response, and which measures should be taken to protect homes. Chloeta may take any of the following actions at policyholder properties: Safeco has mailed letters and opt-out forms to all eligible customers, informing them of this benefit for services on or after July 26, 2021, and how to opt out if they wish to do so. Opting out will not have any impact on the claims process if there is property damage due to a wildfire. When the wildfire response is triggered, customers will receive an automated phone call informing them that Chloeta is taking action to protect their property. During the event, Chloeta will keep policyholders updated on the status of their property and actions being taken to protect it. As part of its service, Chloeta will return to the property any combustible items that had been moved, wash any fire gel or firefighting foam from the structure and escort customers back to their homes when it is safe to do so.How it works
Customer communications
After an event
Safeco's New Wildfire Response benefit for Homeowners
Reminder: New wildfire response benefit helps protect California properties this season
State(s) affected CA
Product(s) Homeowners, Landlord Protection
Last month, we announced a new wildfire response benefit at no additional cost to all California homeowner and Landlord Protection® policyholders. Policyholders automatically receive this benefit, but have the option to opt-out if they wish to do so. Limited property, condominium and renters policies are not eligible for this benefit.